Service Satisfaction

You have the right to expect that all work done must be at least as good as the work of a competent person with average skills and experience for that type of work.

 

Our services always begin with a consultation, during which we will agree what can and cannot be accomplished, and we will advise you of the cost of the service before beginning any work.

 

Please be clear in your expectations, and please listen to your stylist’s advice!

 

If you are unhappy with the result of your service, please tell us, ideally before you leave the salon.

 

We will give you the choice of either having your stylist fix the problem themselves, or having another member of the team fix it.

 

If, after giving us the opportunity to fix our work, you are still not happy, we will invite you to meet our Service Manager, who will either attempt to fix the problem or offer you a refund of the cost of your initial service.